No. Our JUWEL smart devices are designed to operate on a standard 2.4 GHz Wi-Fi network using a Wi-Fi router.

Setting up and operating the devices via a smartphone hotspot is currently not supported. For a reliable connection, we recommend using a Wi-Fi router with 2.4 GHz or 2.4/5 GHz dual-band Wi-Fi enabled.

• Use 2.4 GHz only: The device works exclusively on the 2.4 GHz band. Please disable 5 GHz during setup or create a separate 2.4 GHz network (e.g. “WLAN_24”).
• Enable Wi-Fi mode b/g/n: The device requires 802.11b mode. Please make sure your router is set to b/g/n mixed and not to “n-only”.
• Check the Wi-Fi channel: Many devices support only channels 1–11. Set the channel manually to 1, 6, or 11.
• Check the Wi-Fi password: The password must be between 8 and 63 characters long. Avoid special characters (ä, ö, ü, ß, €, spaces at the beginning or end) and use only letters and numbers.
• Wi-Fi name (SSID): Avoid special characters and emojis in the Wi-Fi name. The SSID must not be hidden.
• Router security: Enabled: WPA2-PSK (AES or TKIP/AES). Not enabled: WPA3-only, “PMF required”, MAC filtering, client isolation, or a guest network with isolation.
• Mesh / repeater: Connect the device directly to the main router. Disable repeaters or mesh nodes during setup.
• Enable DHCP: Make sure DHCP is enabled and that there are enough free IP addresses available.
• Smartphone settings: During setup, turn off mobile data and VPN, enable location services, and stay close to the router.

In factory default mode: After connecting the device to the power supply, it automatically enters pairing mode (LED signal: short, short, long). Now open the MyJUWEL App and follow the instructions for setup.

If the LED signal does not appear, you can manually activate pairing mode by performing a factory reset (see above).

Next, select your 2.4 GHz Wi-Fi network, enter the Wi-Fi password, and make sure you are within range of your router.
The connection is successful when the blue LED lights up continuously.

If your SmartFeed AppControl is correctly set up but still appears as “offline” in the app, this may have the following causes:

• The device cannot connect to your Wi-Fi or is out of range. In this case, the blue LED flashes briefly at regular intervals.

Solution:

• Restore factory settings:

  Press and hold the control button for at least 10 seconds within 30 seconds after connecting the device to power.
  The green and blue LEDs will flash rapidly – the device is now in pairing mode. Start the setup process in the app again.

• Activate Bluetooth:

  Make sure Bluetooth is enabled on your smartphone.

• Keep devices close together:

  Ensure that your smartphone and the SmartFeed AppControl are close to each other during setup.

• Blue flashing (short, short, long): Pairing mode active
• Blue flashing regularly: Connecting to Wi-Fi
• Blue continuously on: Wi-Fi connection successful
• Green continuously on: Normal operation, feed chamber sufficiently filled
• Green flashing (1 second): Low feed level
• Green flashing rapidly: Mechanical error (e.g. jammed feed screw)

On the device:

Briefly press the control button – the device will feed automatically using the preset amount (⅛). You can adjust the amount in the app.

Via the app:

Start the feeding manually and conveniently using the MyJUWEL App – with your individually set feed quantity.

Using voice command:

Use voice control via Amazon Alexa or Google Assistant with the command:
  “Start feeding”
To do so, voice control must first be activated in the MyJUWEL App.

The SmartFeed 2.0 is programmed directly on the device and is ideal if you prefer simple and straightforward operation. You can schedule up to three feedings per day with individually adjustable portion sizes and intervals of 24, 48, or 72 hours.

The SmartFeed AppControl is the logical evolution of the SmartFeed 2.0 and is fully controlled via the MyJUWEL App. This gives you complete control over feeding your fish – anytime and anywhere – conveniently via your smartphone.
With the MyJUWEL App, you can schedule up to twelve feedings per day, adjust the feeding quantity in eight levels, and also feed manually. All settings can be changed flexibly – no matter where you are. Additionally, you’ll receive notifications when the feed level is low – so your fish are always reliably supplied.

Both models come with interchangeable feed screws for optimal dispensing of different types of food.

How do the smart devices behave in the event of a power outage or internet outage?

The behavior of our smart devices depends on the type of outage:

a) Power outage – power and internet are available again afterwards

As soon as power is restored and the router has re-established an active internet connection, the devices automatically reconnect to the Wi-Fi.
The current time is synchronized correctly, and all saved programs continue to run as usual without any time shift.

b) Power outage – power is back, but no internet is available

If power is available but the router has no internet connection, the devices cannot retrieve the current time.
In this case, they start internally at 00:00 from the moment power is supplied. The programs will still run, but with a time offset because the correct time is missing.
As soon as the internet connection is restored, the devices automatically re-synchronize.

c) No power outage – only Wi-Fi or internet fails

If only the Wi-Fi or internet connection fails, the devices remain in operation.
Since the time is already known, the saved programs continue to run correctly and without interruption. An internet connection is not required for this.

Yes, after setup in the MyJUWEL App, you can control your SmartFeed AppControl using Amazon Alexa or Google Assistant.

Available voice commands:

•  “Start feeding” – immediately starts feeding with the predefined amount
•  “Set feed quantity to X (1–8)” – adjusts the feed quantity

Note: Voice commands are currently available in German and English.